Privacy Policy
Last updated: September 2026
Pokeno Storage respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us or book storage services.
Information We Collect
We may collect personal information from you when you:
- Submit an enquiry through our website
- Contact us by phone or email
- Book a storage unit or parking space
- Make a payment
- Subscribe to communications from us
- Interact with our website
This information may include your:
- Name
- Email address
- Phone number
- Contact details
- Storage requirements
- Booking information
- Payment and transaction information
- Any other information you choose to provide
We may also collect technical information about how visitors use our website, such as browser type, device information, pages visited and general website usage data.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Process storage bookings
- Manage your storage account
- Communicate with you about your booking or storage services
- Process or facilitate payments
- Provide customer support
- Improve our website and services
- Maintain the security of our systems and facility
- Meet our legal and regulatory obligations
We will only use your personal information for the purpose for which it was collected, or for another purpose where permitted by law.
Online Bookings & Payments
Pokeno Storage may use third-party providers to manage online bookings and payments.
When you use these services, your information may also be collected and processed by the relevant provider in accordance with their own privacy policy and terms.
Pokeno Storage does not generally store your full credit or debit card details on this website. Payments are processed through the relevant payment provider.
Website Analytics & Cookies
Our website may use cookies and analytics tools to help us understand how visitors use the site and improve its performance.
Cookies are small files stored on your device. They may be used to:
- Remember website preferences
- Analyse website traffic
- Understand how visitors navigate the website
- Improve website functionality
You can control or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
- Online booking providers
- Payment processors
- Website hosting and technology providers
- Email and communication providers
- Professional advisers
- Other providers assisting us in delivering our services
We may also disclose information where required by law.
Where third-party providers process information on our behalf, we take reasonable steps to work with reputable providers that appropriately protect personal information.
Storage & Security
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure or alteration.
Personal information may be stored electronically by Pokeno Storage or by trusted third-party service providers.
While we take reasonable precautions, no website, electronic transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, maintain business records and meet legal or regulatory obligations.
When personal information is no longer required, we may securely delete or anonymise it.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or incomplete.
To make a request, please contact us using the details below.
Links to Other Websites
Our website may contain links to third-party websites or services.
Pokeno Storage is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party service you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The most recent version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Pokeno Storage
16 Cambridge Street, Pōkeno
Phone: 027 562 5877
Email: kathyridge@xtra.co.nz